1 - QUESTIONS ABOUT THE TRAINING

How many people can train at the same time?

Each SmartBodyFit pack (Electrostimulation Machine + Electrostimulation BioSuit) is intended for one individual user. However, our multi-user wireless technology will allow us to work with several users simultaneously.

- If you want to train with several people simultaneously, you will need a pack for each of them.

- If, on the contrary, several people are going to use it but not at the same time with one pack is enough.

The two types of packs we have (adjustable/skin) contain all the necessary material to enjoy a complete electrofitness training.

What is the remote control for?

The wireless remote control by radiofrequency allows us to control up to 4 electrostimulation devices or machines simultaneously at a distance.

- If, for example, you have two packs to train two people simultaneously, we recommend that you use the remote control to facilitate the control of both.

- If you have only one pack with the remote control, you will be able to control your user remotely.

Group training is now possible.

Duration of the training and number of sessions. Is 20 minutes enough?

Our state-of-the-art technology is designed to achieve great results by training twice a week (muscle recovery between workouts is important) with a duration of 20 minutes per training session. Our formula allows the activation of 350 muscles simultaneously.

Is the training safe?

The technology developed has passed the highest quality standards, granting safety certificates for both the trainer in his/her handling and the user in his/her training.

Our electromagnetic compatibility and electrical safety certificates developed in Europe and extended to international markets with specific certification guarantee its quality.

Is the pack portable?

The reduced dimensions, weight and packaging facilitate the transport of the material. Our technology is suitable whether you are an in-home personal trainer or if you want to train at home.

How do you clean the electrostimulation suit?

For proper maintenance and hygiene of the electrostimulation vest, we recommend dry cleaning the fabric, previously removing the cables and electrodes so that they do not get wet.

Can I use the device without any previous sports knowledge?

The virtual trainer will aid you in your training by providing a complete workout guide with more than 250 videos for your 20 minutes electrofitness session, twice a week. You will be able to train both at home with the support of the virtual trainer and outdoors.

2 - QUESTIONS ABOUT YOUR PACK, WHAT IT INCLUDES, GUARANTEE, PRICE AND TECHNICAL SUPPORT

Do I have everything I need to train with the Wireless Adjustable Pack and Wireless Skin Pack?

Yes, each pack contains all the necessary materials to enjoy our electrostimulation training.

What does the Wireless Adjustable Pack include?

- The latest generation of SmartBodyFit WIRELESS electrostimulation device.

- Complete adjustable advanced integral electrostimulation BioSuit.

- OUTIVATE PRO Training Plan Management Software. TRAINER 3.0.

- Virtual personal trainer software with more than 250 exercises to train at home.

- Set of underwear (for Adjustable BioSuit).

- Hand balls for training.

- Water spray (for Adjustable BioSuit).

- EXTRAS

● User's Manual

● Virtual Training

● 2-year warranty on software and electrostimulation device

● Professional certificate for personal training in electrostimulation

What does the Wireless Skin Pack include?

- The latest generation of SmartBodyFit WIRELESS electrostimulation device.

- Complete skin advanced integral electrostimulation BioSuit.

- OUTIVATE PRO Training Plan Management Software. TRAINER 3.0.

- Virtual personal trainer software with more than 250 exercises to train at home.

- Hand balls for training.

- EXTRAS

•    User's Manual
•    Virtual Training
•     2-year warranty on software and electrostimulation device
•     Professional certificate for personal training in electrostimulation

What warranty does my Pack have?

The 2-year warranty on our electrostimulation devices and 5 years on the software give the product a long life. The suits and cables have a 3-month warranty as they are subject to wear and tear.

Will I receive my order at the address I want?

- After completing the guided purchase process from our website, we will ask you for the exact delivery address. We ship worldwide by air.

- We work with courier and express delivery availability.

Why is the price so low?

The price difference with other brands is due to several reasons that can be summarized as follows:

Optimization in manufacturing, logistics, and commercial management processes. Manufacturing of a high number of pieces, optimized logistics, and cost reduction in the commercial chain allows us to offer the highest quality at the best price. In addition, our philosophy is that you buy what you are really going to use. Save all the extra expenses caused by the price increase for unnecessary material.

What technical service does SmartBodyFit have?

We have an excellent customer service. If you have a problem or are dissatisfied with your product, please contact us. Data collection is instantaneous through WhatsApp and its resolution via Email.

- Hours: 10:00 am - 6:00 pm Madrid (UTC +1)

- Language: Spanish and English

Is there a leasing, renting, or payment facility?

We do not offer financing, renting, or leasing because we are direct manufacturers of the material. The very low price of the complete pack is the best formula to facilitate payment.

When do I make the payment? Before or after receiving it?

The shipment will be effective once the full payment is received. You can ask us, without obligation, for all the information necessary to verify our factory, office, and company's authenticity.

What payment methods are available?

SmartBodyFit accepts payments with credit card, through PayPal or via bank transfer. Our website is fully prepared to guide you through the entire purchasing process.

3 - QUESTIONS ABOUT DELIVERY TIME AND TAXES TO BE PAID IN MY COUNTRY

Are shipping costs included in the Pack?

Yes, the shipping costs are already included in the price of the Pack. We assume the shipping costs.

Are shipping costs included if I buy accessories + Pack?

Yes, the shipping costs are already included in the price of the Pack if you add accessories as well. We assume the shipping costs.

Are shipping costs included if I only buy accessories?

No. Shipping costs are not included.

Are my country's taxes included?

Entry taxes must be paid in the country of destination. In each country, the client will pay the corresponding taxes.

Are customs duties included?

Any costs associated with customs clearance will be paid by the customer. In each country, the client will pay the corresponding costs.

How long will it take my package to arrive?

After the confirmation of the payment, our logistics team will get to work on the personalized preparation of your pack according to the selected items. The estimated delivery time is as follows:

- SPAIN (national shipping): between 10 and 14 business days.

- REST OF THE WORLD (international shipping): between 15 and 20 business days.

If I am from Ceuta or Melilla, can I order?

If you are from either of these two provinces, you can send us an email to info@smartbodyfit.com to see which is the best way to place your order.

4- QUESTIONS ABOUT INDICATIONS AND CONTRAINDICATIONS

Indications and contraindications

In each product, you have a complete detailed description with all the necessary information about indications, contraindications, advantages of EMS training, keys to our system, and training tips.

5 - QUESTIONS ABOUT THE TRAINING FORMATION

What is the training process like?

- We have carefully elaborated an online virtual training software with different chapters so that you can acquire all the necessary knowledge for the installation, implementation, and typology of the training.

- Once you have received all the necessary training, we will issue you a certified personal trainer title in electrostimulation.

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